TOTAL DISGRACE IN CUSTOMER SERVICE AND AFTER SALES SERVICE

I am disgusted with after sales service received from Sell Direct Marketing.

1. Sale was concluded with their agent on the 15th June. All information was given and confirmed with their sales agent. 2. After weeks of sending mails to their customer service e-mail no one even tried to phone and fix the problem 3. I ended up having to make numerous calls to establish where is the product that the sale was concluded on to find that they phone me on my correct number to do the deal and conclude the deal to find that they gave the wrong contact number to their courier company. 4. I confirmed my delivery address to the operator to the beginning of week dated 06.07.2020. On Thursday 09.07.2020 again I had to phone Sell Direct Marketing to find out when delivery will be scheduled, I was told that my product would be delivered on Thursday 09.07.2020. 5. I had to phone again on 10.07.2020 to ask where is my product as delivery never happened on 09.07.2020 to be told that the courier company indicated that there was an error on the delivery address after I confirmed on Monday 06.07.2020 what my delivery address is. To be told the courier company was given an incomplete and incorrect delivery address. Also to be told now I have to wait to the following week for delivery of my product.

A sale of product that should at least have taken 14 Working days has now turned into a month of frustration and just no regard for customer service. I will be directing a letter to Telkom as well outlining my horrible ordeal with the sale of a product at the cost of R99.00 cost me more in frustration and regret than any joy at all. It resulted in me canceling the deal. I truly hope that all the Mobile Telecommunication providers such as Telkom, Cell C, Vodacom and MTN will realize that this company does their brand more harm than promoting their brands. If any one ever consider applying for a deal or product through Sell Direct Marketing, DON'T, JUST DON'T. THEY HAVE NO REGARD FOR CUSTOMER SERVICE OR AFTER SALES SERVICE. THIS IS ONE OF THE MOST UNPLEASANT COMPANIES TO DO BUSINESS WITH.