TOOK A CONTRACT - THEY CANCELLED IT - NO STOCK

I TOOK A NEW CONTRACT ON THE 7/10/2015 FOR THE SAMSUNG NOTE 4 , I PHONED TODAY 15/10/2015 TO FIND OUT WHEN I WILL RECEIVED THE PHONE , THEY TOLD ME THE CONTRACT IS CANCELLED BECAUSE THEY DON'T HAVE STOCK , THEY TOOK A VERBAL CONTRACT WITH ME AND TOOK OUT THE MONEY FROM MY ACCOUNT , I WANT MY PHONE WITH THE PACKAGE WHAT WAS OFFERED ME