Too good to be trues
<p>I have taken a new Telkom product, and was told it should be activated in 24-48 hours. I am unable to use the product as it is now activated under terms that I did not agree to.</p> <p> </p> <p>I requested that my subscripton be on the current number I have but now I am told I must a new number!? I already have two numbers, what do I need a third one for? </p> <p> </p> <p>Phones are not being answered, I have been calling for hours! And after 10 minutes it get hang-up without anyone answering! My account was debited meaning I have paid you, why am I now being treated like this. I cannot believe that this, is it how you milk money out of people? Sell them a product that is too good to be true!</p>
Thank you for advising us of your query.
According to our records, the number you wish to migrate is a data number. Unfortunately Telkom does not allow migrations on any data contracts as these are not voice numbers and all you receive on them is bundled data.
We will contact you shortly to provide you with alternative options.
Kind Regards,
SDM Team
Thank you for advising us of your query.
According to our records, the number you wish to migrate is a data number. Unfortunately Telkom does not allow migrations on any data contracts as these are not voice numbers and all you receive on them is bundled data.
We will contact you shortly to provide you with alternative options.
Kind Regards,
SDM Team
Thank you for advising us of your query.
According to our records, the number you wish to migrate is a data number. Unfortunately Telkom does not allow migrations on any data contracts as these are not voice numbers and all you receive on them is bundled data.
We will contact you shortly to provide you with alternative options.
Kind Regards,
SDM Team
Thank you for advising us of your query.
According to our records, the number you wish to migrate is a data number. Unfortunately Telkom does not allow migrations on any data contracts as these are not voice numbers and all you receive on them is bundled data.
We will contact you shortly to provide you with alternative options.
Kind Regards,
SDM Team
I have yet to receive a call from you since 1pm today. What does it mean now continuing using my current Telkom number is the only reason I signed up for this subcription?
I have yet to receive a call from you since 1pm today. What does it mean now continuing using my current Telkom number is the only reason I signed up for this subcription?
I am still waiting for a phone to resolve this as I am not looking foward to someone debiting my account for a product that does not benefit me
I am still waiting for a phone to resolve this as I am not looking foward to someone debiting my account for a product that does not benefit me
Below is an email is send to ********** but till today no repsonse
"Good day
Please be advised that I acknowledge the debit or processed on my account today subject reference.
I however have a couple of questions that I would like to ask but you phone has been ringing the whole day with no answer.
Kindly get someone to call be back urgently, as I am unhappy with the service I am receiving currently
Regards,
Gontse"
Below is an email is send to ********** but till today no repsonse
"Good day
Please be advised that I acknowledge the debit or processed on my account today subject reference.
I however have a couple of questions that I would like to ask but you phone has been ringing the whole day with no answer.
Kindly get someone to call be back urgently, as I am unhappy with the service I am receiving currently
Regards,
Gontse"
Thank you for keeping us updated.
Your query as you know was escalated with one of our consultants who gave you a follow up call per your request but you were unable to speak because you were at the bank. Arrangements were made to follow up with you today.
Per the call the contract will be cancelled because Telkom does not allow migrations on data numbers, the admin fee as confirmed with you will be refunded by tomorrow.
Kind Regards,
SDM Team
Thank you for keeping us updated.
Your query as you know was escalated with one of our consultants who gave you a follow up call per your request but you were unable to speak because you were at the bank. Arrangements were made to follow up with you today.
Per the call the contract will be cancelled because Telkom does not allow migrations on data numbers, the admin fee as confirmed with you will be refunded by tomorrow.
Kind Regards,
SDM Team
I was advised by Fatima yesterday that as my subcription will be cancelled and she would send me an email confirmation. I have not received any communication from her since yesterday or was the administration fee I had already paid credited into my account!
I was advised by Fatima yesterday that as my subcription will be cancelled and she would send me an email confirmation. I have not received any communication from her since yesterday or was the administration fee I had already paid credited into my account!
Thank you for the feedback.
Please note the admin fee was refunded this morning, kindly check your bank statement for confirmation.
regards,
SDM Team
Thank you for the feedback.
Please note the admin fee was refunded this morning, kindly check your bank statement for confirmation.
regards,
SDM Team