1 reviews | Active since Aug 2015
Think twice before you deal with Selldirect!
I was contacted by Farron of Selldirect on 23 July 2015 and offered a cell phone contract with 8ta. On 13 August I queried why the phone has not been delivered yet. Mind you, a deduction was made on 31 July 2015 from my bank acc for the amount of R90 already! The person I spoke to on the 13th informed me that there is a delay because I have updated my banking details and they have to wait for the R90 deduction to go through before they can release the phone. I told him that I NEVER changed by banking details and that the deduction has already been made, to which he rep**** that he would query it with the banking department and would get back to me. When I contacted Selldirect again today I was informed by Shenise that 8ta has declined the contract on the 13th due to an outstanding balance. Then I contacted 8ta who confirmed what I already knew, which is that nothing is outstanding on my account! I would like to hear the recordings of ALL conversations with Selldirect from the 23rd of July up untill today, and I would like to have the R90 refunded.
Thank you for the feedback.
We have gone through the system and the facts are as follows:
1. You took the contract on 23/07/2015
2. You were called the next day 24/07/2015 for sale confirmation and you gave us permission to deduct the admin fee on 30/07/2015
3.Your application came back on 05/08/2015, it was declined due to affordability,
4. You were contacted on 06/08/2015 to correct your income and account details,
5. Your application returned from Telkom declined again, this time because they picked up an outstanding balance in your credit history.
We do not have access to your credit records, we simply forward the information to Telkom to vet. Based on those results we either proceed with the application or stop.
It is quite possible that your Telkom account does not have an outstanding balance because Telkom has yet to update their records or you have an outstanding balance elsewhere.
To get a complete view of your credit standing, please contact TransUnion on ***
Kind Regards,
SDM Team
Thank you for the feedback.
We have gone through the system and the facts are as follows:
1. You took the contract on 23/07/2015
2. You were called the next day 24/07/2015 for sale confirmation and you gave us permission to deduct the admin fee on 30/07/2015
3.Your application came back on 05/08/2015, it was declined due to affordability,
4. You were contacted on 06/08/2015 to correct your income and account details,
5. Your application returned from Telkom declined again, this time because they picked up an outstanding balance in your credit history.
We do not have access to your credit records, we simply forward the information to Telkom to vet. Based on those results we either proceed with the application or stop.
It is quite possible that your Telkom account does not have an outstanding balance because Telkom has yet to update their records or you have an outstanding balance elsewhere.
To get a complete view of your credit standing, please contact TransUnion on ***
Kind Regards,
SDM Team