Terrible service

Firstly i would to reiterate the service i am getting from Sell Direct is absolutely pathetic. <br> <br> i was contacted on the 15th of December with regards to a Huawei Tab that was on promotion and was hounded by the call center agent to complete the transaction however that is not my issue, <br> <br> i was contacted by someone last week stating my package has been sent to the courier company and i would be receiving my package soon.(Luckily i didn't hold my breath) since then i have tried numerous times to contact someone from Sell Direct on *** / 7400 and it just rings and rings until the call cuts,<br> <br> i'm more frustrated at that Sell Direct is quick enough to debit my account but cant offer the same readiness to assist customers. <br> <br> i have no assurance as to what the status of my package is.<br> <br> if i do not have someone call me by the 30th of December (tomorrow), i want a refund of my initial payment and cancel the order. because this is utter BS.