DM
Delsie M
1 reviews | Active since Jun 2018
18 Jun 2018, 13:20
Terminate airtime contract
Im very dissapointed to sell direct and even their customer service .they are never available when phoning. I have a wifi contract withthem which ive upgraded.and they offered me another contract saying i will get R500 airtime ,free phone ,free power bank,and pay R99 .i took the offer. Last month i received my invoice and contacted telkom for assistance to understand the charges.i find out phone is not for free i have to pay R30 ,R70 for simcard and all cellphones calls i made. While i was told i use so much airtime this deal will help me save money.pls help i want out of the contract My email is : **********
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Replies (2)DM
Delsie M's updateReviewer Update
18 Jun 2018, 13:26I forgot to say i know my right. If you dont contact me soon .ill goand lay a complaint at CGS.
DM
Delsie M's update18 Jun 2018, 13:26
Reviewer Update
I forgot to say i know my right. If you dont contact me soon .ill goand lay a complaint at CGS.
Selldirect's replyOfficial
19 Jun 2018, 11:13Thank you for advising us of your query.
You can expect a call back from one of our resolution consultants, they will require a copy of your bill for investigation. In addition we will evaluate the call recording as there are some discrepancies in the deal description you have provided. We do not have any airtime deals, only packages that provide minutes. In addition all our Telkom lines come wtih a R500 spend limit that can be adjusted or removed with Telkom's customer care.
We will provide you with feedback as soon as the query is resolved.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply19 Jun 2018, 11:13
Official
Thank you for advising us of your query.
You can expect a call back from one of our resolution consultants, they will require a copy of your bill for investigation. In addition we will evaluate the call recording as there are some discrepancies in the deal description you have provided. We do not have any airtime deals, only packages that provide minutes. In addition all our Telkom lines come wtih a R500 spend limit that can be adjusted or removed with Telkom's customer care.
We will provide you with feedback as soon as the query is resolved.
Kind Regards,
SDM Team
Best regards,