Telkom service provider Selldirect pathetic, useless, unreachable

<p>I am due for an upgrade with Telkom. Selldirect contacts me and says they are Telkom direct and offer me a upgrade package which i acceptted. I was told i would have the phone within 5-10 days that was 3 weeks ago. I have been trying to get hold of them to find out why it was taking so long and was unable to contatct them on any of the numbers i had for them. Their automated answering service keeps telling me an agent will get back to me, no one has to date. Today an agent from selldirect phones me offering me a wifi router from Telkom. I tell him of my issue with the phone, he checks and tells me according to his system the phone has not been dispatched as of today and gives me a number to contact the dispatch. which i try but number is always busy. I contacted Telkom they told me they cant help me because it was done through selldirect, why then give my details to selldirect to upgrade me in the first place Telkom. I now just want to cancell the upgrade with sell direct. I am also considering another service provider one who will be able to assist me when their service providers treat their faithful clients in such a bad manner</p> <p>Telkom wake up before you lose more faithful clients. </p>