aN
andre N

1 reviews | Active since Jan 2013

01 Sept 2015, 13:36

Telkom phone deal

Hi contacted by an Agent Alphonsa Moses, who persuaded me to take a double discount deal from Telkom.<br> After agreeing , I was contacted twice by representatives confirming my order and highlighting the terms and condition, all excellent Up to Here<br> Tablet was delivered on Wednesday 26 August @ around 10:30 AM ( But alas No sim card)<br> I immediately (within 10 minutes of receipt of partial delivery ) contacted the company and informed them of the missing sim-card and was informed that an agent would contact me to arrange delivery.<br> 5 hours later no contact from Salldirect, I phoned again ,was cut off twice and eventually got through to a representative in logistics, who promised me delivery by Friday28 August.<br> I remained in office friday<br> Monday I phoned again and was told I would be contacted, again no contact materialized..<br> Tuesday I phone again and spoke to an agent who said she would place an order for a sim card as nothing had been done.<br> I would like to bring to the attention of selldirect marketing the absolute incompetence of the people they are employing.<br> And bring to attention of other prospective clients to be weary of anything the company says.<br> <br> Andre

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Replies (1)
Selldirect
Selldirect's reply07 Sept 2015, 08:51
Official
Hello CAPETOWNANDRE,

Thank You for taking the time to notify us of your query.

Please accept our sincerest apologies for all inconvenience and frustration caused.

Your sim card was successfully delivered on the 03/09/2015 as promised and your activation processed.

Kind Regards
Selldirect