TELKOM Mobile and selldirect ****

Hellopeter i need urgent help. I was called by selldirect and an operator by the name of |Jodie on the 27th or 28th November 2018. As i am due for an upgrade since July i decided to listen to him. I also asked him over and over to ensure me if this contract goes through that I will no pay contract fees for the full month as what happened previously. He assured me that i will be billed only pro rata for November and although I did not want the contract on that day i tried and asked him to phone me on the 1st of December as I do not trust this billing story and he said the special is only up to end Novemeber. He insisted that i can take his word and it will be billed pro rata. I even told him to ensure this is recorded as |i am going to make big trouble if he is lying just to get the sale. I received the cell phone from selldirect on the 29 Nov 2018 at 11h40 i had a few problems with the new sim card and activated the new phone with the new sim card only on the 1st Dec. I received my new account from Telkom via e-mail on the 5th December and guess what I have been billed for the device for A FULL MONTH!!!!. THE other services like air time etc was billed pro rata. I have phoned sell direct on ********** on the 5th December and the peron by the name of Othemba was not really helpful but will ask a supervisor to contact me. I am still waiting for that call!!! I only managed to get through to Telkom this morning the 6th December at 9h45 and spoken to Dailene Nightingdale in accounts and as previously she was not interested in helping on this. I insisted on a reference number and someone to sort this out but instead she quoted her name. She will forward my concern to a supervisor that will contact me. I am still waiting.

I feel this is ***** as they ***** money from us by telling lies and don't care if you can afford it or not!!!!!!!! I have waited 6 months to upgrade after my contract expired to be sure I can afford it and now I have to pay a full months Device subscription Fee of R149.00 that i did not use or received. This type of service needs assistance to not only help me but also other fools that has been **** to!! My Telkom account number is ********** 97 and invoice number ********** 109

Regards Maureen Uys