AW
Arno W
1 reviews | Active since Mar 2020
17 Aug 2020, 16:07
Still being charged
Wrong Contract! Wrong Number !! Still being charged for the phone !! Sell Direct contacted us for an upgrade for my Telkom account, we were given the wrong upgrade and on the incorrect number, we gave back the phone on th 20th of March and we are still being charged for the phone, Telkom debited my account for the phone end of March and again this month my account is being charged for the phone!!! Please assist!!
Helpful (0)
Replies (1)0
Replies (1)
Selldirect's replyOfficial
07 Oct 2020, 15:48Thank you for advising us of your query.
A cancellation request was sent to Telkom upon receipt of the unit at the warehouse, it was unfortunately delayed pending the resolution of termination charges on Telkom's end.
We are pleased to confirm that your query was resolved with all charges waived and the bill corrected.
Please accept our sincerest apologies for the delay in resolution.
Kind Regards,
SDM Team
A cancellation request was sent to Telkom upon receipt of the unit at the warehouse, it was unfortunately delayed pending the resolution of termination charges on Telkom's end.
We are pleased to confirm that your query was resolved with all charges waived and the bill corrected.
Please accept our sincerest apologies for the delay in resolution.
Kind Regards,
SDM Team
Selldirect's reply07 Oct 2020, 15:48
Official
Thank you for advising us of your query.
A cancellation request was sent to Telkom upon receipt of the unit at the warehouse, it was unfortunately delayed pending the resolution of termination charges on Telkom's end.
We are pleased to confirm that your query was resolved with all charges waived and the bill corrected.
Please accept our sincerest apologies for the delay in resolution.
Kind Regards,
SDM Team
A cancellation request was sent to Telkom upon receipt of the unit at the warehouse, it was unfortunately delayed pending the resolution of termination charges on Telkom's end.
We are pleased to confirm that your query was resolved with all charges waived and the bill corrected.
Please accept our sincerest apologies for the delay in resolution.
Kind Regards,
SDM Team