Still awaiting Contact From Upgrade Department

I had sent an email to the general email account for Sell Direct, on the 2nd November, informing them that my account was due for an upgrade and that I had been told by Telkom to contact them as Telkom stores have no stock of the router I required. I was emailed by Portia Calata who informed me that Telkom and all its 3rd parties are currently experiencing issues with stock and that she would refer me to the upgrades department. I sent a follow up email on the 4th November informing her that I was still awaiting contact from the upgrades department, however, I have not received a response as yet.<br> <br> How long does one have to wait to be contacted?? Does Sell Direct not have any turn around times?<br> <br> Could someone please assist.