DM
Desray M

1 reviews | Active since Oct 2018

27 Jan 2026, 12:17

STAY AWAY FROM SELL DIRECT - BAD BAD BAD BAD

I was basically HARASSED every day by Selldirect of upgrading my Simcard with Telkom. After my Upgrade was done I now discovered that my Contract has been changed by the Consultant and I was not informed. Previously my SIM contract was where I could by the convenience of my own home buy Data and then billed to my Account of the current month. NOW, I have to go to a shop to buy my Data and No, I never buy Data on any APP. So I have contacted Selldirect but NOW every one ACTS stupid there. Suddenly the recording must be listened to before they will change anything on my Account. It puts me in a difficulty situation before an outcome will be given in only 7 days. I NEED THIS CONTRACT TO BE CANCELLED. STUPID CONSULTANTS THAT READS FROM A LETTER TO CLIENTS AND when you ask something they cannot help you or will escalate and get back to you.

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Replies (1)
Selldirect
Selldirect's reply29 Jan 2026, 11:01
Official
Thank you for advising us of your query.
We have escalated your complaint with our internal Resolutions department, they will investigate your query and provide feedback within 72 hrs.

Please accept our sincerest apologies for any frustration caused.

Kind Regards,
SDM Resolutions Team