LN
Lereesen N
1 reviews | Active since Jul 2012
27 Aug 2015, 14:08
SIM not activated and call centre not answering!
I recently accepted an offer from Selldirect to purchase a tablet on a 24 month Telkom contract. The tablet was delivered yesterday, and I received a call shortly afterwards to say that I will be contacted later in the day to activate my SIM.<br> <br> I have not yet been contacted regarding my SIM activation, and the call centre seems to only be good for making calls, as they do not answer any themselves. <br> <br> Please could I be contacted urgently to activate my SIM? Other than waiting around for a call that may or may not be coming, this seems to be the only platform I have to engage with Selldirect.
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Selldirect's replyOfficial
01 Sept 2015, 10:52Hello Lereesen,
Thank you for bringing this to our attention.
Telkom's processing site gave us an error that made it impossible to process any activations for a period of 2 days. They have since corrected said error and we are resolving all those clients who were affected.
You can expect a call shortly to advise you that your line is fully active.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
Telkom's processing site gave us an error that made it impossible to process any activations for a period of 2 days. They have since corrected said error and we are resolving all those clients who were affected.
You can expect a call shortly to advise you that your line is fully active.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Selldirect's reply01 Sept 2015, 10:52
Official
Hello Lereesen,
Thank you for bringing this to our attention.
Telkom's processing site gave us an error that made it impossible to process any activations for a period of 2 days. They have since corrected said error and we are resolving all those clients who were affected.
You can expect a call shortly to advise you that your line is fully active.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
Telkom's processing site gave us an error that made it impossible to process any activations for a period of 2 days. They have since corrected said error and we are resolving all those clients who were affected.
You can expect a call shortly to advise you that your line is fully active.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing