RT
Ronny T
1 reviews | Active since Sept 2013
12 Feb 2015, 16:20
SIM disconnected, No answer at Call Centre
I was contacted by Selldirect to upgrade my Telkom Mobile cellphone contract. I specifically requested that I wan t to use my existing SIM card going forward, as I want to continue using my existing iPhone 5, and not the new phone.<br> Today, my SIM card was disconnected. I tried to call both numbers on the Selldirect website, with no answer.<br> This is shocking service. How am I supposed to contact somebody to assist with my cellphone contract and any issues I have?<br> I need you to immediately reactivate my existing SIM card, as I now have no way to make calls or do anything on my phone.
Helpful (0)
Replies (1)0
Replies (1)Selldirect's replyOfficial
13 Feb 2015, 16:39Hello Ronmeister,
Thank you for bringing this to our attention.
We have escalated your request with the processing department and a consultant will be calling you shortly to assist with reactivating your iPhone sim.
Please accept our apologies for any frustration caused.
Regards,
SDM Team
Thank you for bringing this to our attention.
We have escalated your request with the processing department and a consultant will be calling you shortly to assist with reactivating your iPhone sim.
Please accept our apologies for any frustration caused.
Regards,
SDM Team
Best regards,
Selldirect's reply13 Feb 2015, 16:39
Official
Hello Ronmeister,
Thank you for bringing this to our attention.
We have escalated your request with the processing department and a consultant will be calling you shortly to assist with reactivating your iPhone sim.
Please accept our apologies for any frustration caused.
Regards,
SDM Team
Thank you for bringing this to our attention.
We have escalated your request with the processing department and a consultant will be calling you shortly to assist with reactivating your iPhone sim.
Please accept our apologies for any frustration caused.
Regards,
SDM Team
Best regards,
