RT
Ronny T

1 reviews | Active since Sept 2013

12 Feb 2015, 16:20

SIM disconnected, No answer at Call Centre

I was contacted by Selldirect to upgrade my Telkom Mobile cellphone contract. I specifically requested that I wan t to use my existing SIM card going forward, as I want to continue using my existing iPhone 5, and not the new phone.<br> Today, my SIM card was disconnected. I tried to call both numbers on the Selldirect website, with no answer.<br> This is shocking service. How am I supposed to contact somebody to assist with my cellphone contract and any issues I have?<br> I need you to immediately reactivate my existing SIM card, as I now have no way to make calls or do anything on my phone.

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Replies (1)
Selldirect
Selldirect's reply13 Feb 2015, 16:39
Official
Hello Ronmeister,

Thank you for bringing this to our attention.

We have escalated your request with the processing department and a consultant will be calling you shortly to assist with reactivating your iPhone sim.

Please accept our apologies for any frustration caused.

Regards,
SDM Team

Best regards,