SIM activation trauma

<p>I was called by sell direct - Tamlyn - on 10May 17, she offered me a contract and I accepted, she said the phone would be delivered in 4 - 7 working days and i would receive a confirmation phone call, which I did the following day.</p> <p>On friday a driver from the dllivery company called me and told me he was at my work place to deliver the package, the agreement with tamly and the lady who confirmed the sale, was that I would receive a call a day before delivery, this did not happen. i shouldve realised at that time that this was going to turn into a night mare. The driver left because i was in a meeting and couldn't address him, I called sell direct after my meeting informing them that the driver left and since the phone call the day before did not happen, i would not be liable for any penalty fees. The driver came back at around 1pm and delicered the goods to me. I received another call enquiring about the driver arriving and i confirmed, i was then told that someone would call me the same day to activate the SIM card, I never received the cal. The whole weekend the SIM was not activated because sell direct does not work on weekends and Telkom could not help as they said sell direct has to activate the sim themselves. Monday i call sell direct the whole morning with no answer to my call, at around 1 pm , i send an e-mail and after the e-mail i receive a call but at that time I did not want the contract anymore and I request them to cancell it, they refuse and say the sim will be active in an hour, an hour later the sim still not active, i call them to findout why and they insist on me confirming my ID number over and over though I explain that I'm unconfortable quoting my ID number over and over again,. My sim still not active, the consultant, hangs u p the phone on me.</p> <p>This has been the most horrific experience of my life.</p> <p>I would NEVER recommend sell direct to anyone and if I were Telkom, I would distance myself from them because they will cause a lot of reputational damage. Sell direct has no customer handling s****s.</p> <p>Right now I'm sitting with a dead phone and a contract I cannot cancel because Randal from their disputed department says he can say and do as he pleases and there's nothing I can do about it because he will not cancel the contract.</p> <p>i have not signed anything and my right to cancel within 5 days has been violated.</p> <p>Please anyone reading this, if you want peace of mind and a working contract, DO NOT deal with sell direct. Spare yiurself the trouble and take my advice.</p>