Shocking Service

<p>It all started on 14.11.2016 at 11:39 when a call centre Agent (Taariq) from Sell Direct offered me a contract on behalf of Telkom, i am currently a telkom client. He went on to explain what the contract for a Huawei Router offered, which is a 12GB data to use anytime, and that wasn't true, because weh another call centre Agent called to confirm the delivery, she told me that the 2GB was to use duting the day and 10GB to use at night. I still went ahead with the application, even though i had been mislead by the first Agent. I was told that the delivery would be in 3 working days, but that didn't happen as i only received the delivery on 23/11/2016.</p> <p>The sim connection was done 25/11/2016 and the Agent that was assisting me advised that i call Telkom to do the final stages of the connection. After completion, the router wasn't conecting and the Telkom Agent advised that she would forward an e-mail to the their Technical dept and someone was going to call in 72 hrs. I did receive a call form the Technical dept and the Agent confirmed that there as somethin wrong with the router as still it wasn't connecting. I called Sell Direct and informed them that the Router was faulty, Yaseen advised that because i was withing the cooling off period, they would arrange for the Router to be collected and then assessed, then provide feedback. The Router was booked on 29/11/2016 for collection, but it was only collected on 05/11/2016 after i had to call the Courier Company myself!</p> <p>I've been trying to contact Sell Direct from the time the Router was collected to check whether they have received it, but haven't been successful up until today!</p> <p>I'm so angry and frustrated, because i'm going to be billed for something that i haven't even used. When enquired from Telkom whether i would pay the pro rata for November, and Agent (Musa) from Telkom advised that i would, since i still had the Router with me, even though it wasn't by choice.</p> <p> </p>