Shocking Customer Service

<p>I was contacted by Sell Direct on behalf of Telkom in order to upgrade my contract which is due to expire in November 2016. After agreeing to upgrade my existing SmartPlan 100 contract to a FreeMe 1GB with a Huawei P9 Lite I took delivery of the new cellphone (14 September).</p> <p>After failing numerous times in reaching the activation department in order to activate my sim card I got through to the sales/logistics department. I was instructed by them that my activation request has been sent to the activation department however, a backlog in activation orders will delay my request being processed. Up to this point I was completely understanding and patient.</p> <p>I was just contacted by a Sell Direct agent who first off was very rude and impatient (the signal started breaking up during the conversation which for some reason made her even more upset) and secondly it soon became clear that she was not aware that I had already requested Sell Direct <strong>TWICE</strong> to activate my new sim card as soon as possible. </p> <p>I was then told that my current contract is not finished therefore if I were to activate the new sim, I would be paying for both contracts - This is not what was explained to me as being an "upgrade". I asked her to contact me on my work landline number in order to avoid us losing signal again - I still have not received a second call.</p> <p> </p> <p>All in all I am unimpressed by the poor service and slow response from Sell Direct. Next time I will rather just go through the admin of going to a Telkom branch and upgrade myself.</p>