BW
Barbara W
1 reviews | Active since Nov 2015
06 Nov 2015, 14:25
Selling under false pretenses
SELLDIRECT sold me a 2 year contract for a LTE Huawei B593 router. They confirmed that my landline would be included in the price of the contract. I had several conversations with SELLDIRECT and each time Raeeze the Sales person agreed and confirmed that I would still be able to keep my landline at no extra cost. He confirmed that the router would cost R199 per month and this would include the landline rental . Reference ***9 refers .When the new router was installed I lost my landline. I phoned repeatedly and e-mailed ( 3/10:12/10:18 Oct ) to query this but received no replies.
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Replies (1)Selldirect's replyOfficial
10 Nov 2015, 12:35Hello usefulinfo,
Thank You for taking the time to notify us of your query.
Please accept our sincerest apologies for all inconvenience and frustration caused.
We will be investigating the call recording between yourself and agent and will provide you with feedback within the next 24 hours.
Our internal Dispute Department will be in contact with you shortly.
Kind Regards
Selldirect
Thank You for taking the time to notify us of your query.
Please accept our sincerest apologies for all inconvenience and frustration caused.
We will be investigating the call recording between yourself and agent and will provide you with feedback within the next 24 hours.
Our internal Dispute Department will be in contact with you shortly.
Kind Regards
Selldirect
Selldirect's reply10 Nov 2015, 12:35
Official
Hello usefulinfo,
Thank You for taking the time to notify us of your query.
Please accept our sincerest apologies for all inconvenience and frustration caused.
We will be investigating the call recording between yourself and agent and will provide you with feedback within the next 24 hours.
Our internal Dispute Department will be in contact with you shortly.
Kind Regards
Selldirect
Thank You for taking the time to notify us of your query.
Please accept our sincerest apologies for all inconvenience and frustration caused.
We will be investigating the call recording between yourself and agent and will provide you with feedback within the next 24 hours.
Our internal Dispute Department will be in contact with you shortly.
Kind Regards
Selldirect
