gg
gdb.lucky gdb.lucky
1 reviews | Active since Jun 2017
06 Sept 2019, 14:56
Selldirect worse company ever( Bad Service)
Bad service from this company they all for making money and not care about service, i got a telkom contract from them on behalf of telkom, i received the device opened it and i wanted another deal which they could not provide, they told me that they dont have a return policy once the device has been opened, told me if i had to cancel i have to buy the device, so practically stuck with a contract i am not interested in because money is more important
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Selldirect's replyOfficial
09 Sept 2019, 09:43Thank you for advising us of your query.
We have investigated and can confirm that a request was made by the resolutions team for you to provide pictures of the open device box from all angles to confirm whether there is any damage on the device box. This is because the warranty of the unit vests on the device box and collection may not take place if the box is damaged.
You can expect a call back to follow up.
Kind Regards,
SDM Team
We have investigated and can confirm that a request was made by the resolutions team for you to provide pictures of the open device box from all angles to confirm whether there is any damage on the device box. This is because the warranty of the unit vests on the device box and collection may not take place if the box is damaged.
You can expect a call back to follow up.
Kind Regards,
SDM Team
Selldirect's reply09 Sept 2019, 09:43
Official
Thank you for advising us of your query.
We have investigated and can confirm that a request was made by the resolutions team for you to provide pictures of the open device box from all angles to confirm whether there is any damage on the device box. This is because the warranty of the unit vests on the device box and collection may not take place if the box is damaged.
You can expect a call back to follow up.
Kind Regards,
SDM Team
We have investigated and can confirm that a request was made by the resolutions team for you to provide pictures of the open device box from all angles to confirm whether there is any damage on the device box. This is because the warranty of the unit vests on the device box and collection may not take place if the box is damaged.
You can expect a call back to follow up.
Kind Regards,
SDM Team