MN
Madeleine N
1 reviews | Active since Aug 2014
15 Oct 2015, 09:15
SELLDIRECT: TOTAL DISAPPOINTMENT
It's now been 3 days since I've received my package. I called the activation line the very same day of receipt to request activation of my sim card. After 24 hours I called their number i.e. *** as printed in the booklet to report that my sim had not been activated yet. The lady was very rude (did not get her name unfortunately) and said it's actually 24 - 48 hours. Then they should amend the booklet which states \... If your cellular telephone is not activated within one working day from the request of activation
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Selldirect's replyOfficial
15 Oct 2015, 16:08Hello MVNZA1,
Thank you for bringing this to our attention.
We are pleased to report that your activation was processed yesterday, please restart your device to access network.
We have also begun an investigation around your complaint that one of our consultants was inappropriate with you and you can expect a call shortly to explain further.
Please accept our sincerest apologies for any frustration this experience has caused you.
Kind Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
We are pleased to report that your activation was processed yesterday, please restart your device to access network.
We have also begun an investigation around your complaint that one of our consultants was inappropriate with you and you can expect a call shortly to explain further.
Please accept our sincerest apologies for any frustration this experience has caused you.
Kind Regards,
Selldirect Marketing
Best regards,
Selldirect's reply15 Oct 2015, 16:08
Official
Hello MVNZA1,
Thank you for bringing this to our attention.
We are pleased to report that your activation was processed yesterday, please restart your device to access network.
We have also begun an investigation around your complaint that one of our consultants was inappropriate with you and you can expect a call shortly to explain further.
Please accept our sincerest apologies for any frustration this experience has caused you.
Kind Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
We are pleased to report that your activation was processed yesterday, please restart your device to access network.
We have also begun an investigation around your complaint that one of our consultants was inappropriate with you and you can expect a call shortly to explain further.
Please accept our sincerest apologies for any frustration this experience has caused you.
Kind Regards,
Selldirect Marketing
Best regards,