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JC
Jan C

1 reviews | Active since May 2018

21 May 2018, 11:43

Selldirect (TELKOM) upgrades

I was contacted by selldirect but the person on the phone claimed to be from Telkom. It was regarding my upgrades on my two Telkom Wi fi contracts. I did the upgrades and the person on the phone offered me a Bluetooth speaker and a powerbank for R150 each. After about a week i got to send the speaker back and then i found the powerbank also not working. There is no way of getting hold of this people as i want to send everything back because they ****med me. Even after two weeks the simcards is also not activated. I plead with other people not to do upgrades or contracs for Telkom over the phone. It's all a big ****.

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Replies (2)
Selldirect
Selldirect's reply22 May 2018, 08:53
Official

Thank you for advising us of your query.

We have investigated and can confirm that both lines were upgraded on the 12th of this month, on your old sim cards. If you perform a balance check you will be able to confirm that you have received the upgraded benefits. Upon purchasing the accessories, you made contact with us to inform us that one of the accessories (BT Speaker) is faulty. We made arrangements to collect the faulty unit on the 14th of this month and upon receipt at the warehouse we will be able to swop the faulty unit out for a new unit.You can expect a call back during the course of the day to advise further on the matter of the new unit.

Please accept our sincerest apologies for any confusion.

Kind Regards,

SDM Team

Best regards,

JC
Jan C's update22 May 2018, 09:17
Reviewer Update
I have mailed numerous times to cancell these contracts you can send your courier to collect the routers and the charging unit as this unit is also not working. The routers and simcards are still sealed in original wrapping. So please just send your courier to collect and refund my money. I am already in the process of doing the upgrade with telkom personally. Thank you.