1 reviews | Active since May 2018
Selldirect ripping people off
After more than a month now waiting for selldirect to cancell the upgrades they did for me there is no response and i must pay for something i dont have. So are they now *****ing my money because they refunded only one item out of two that i bought from them. Both were faulty and send back to them. The two routers from the upgrades were also send back and a lady called Portia Calata said she cancelled these upgrades. I returned the routers and simcards sealed as i recieved them. There is no way of contacting them. The debit order is being paid for no service. R630. They take from me plus R150 for a powerbank i dont have.
Thank you for advising us of your query.
We have investigated and can confirm that both devices were collected from you with a request to cancel sent to Telkom. Please note as previously confirmed it takes Telkom 21 business days to process the cancellation, a process that can be started once the unit is received at the warehouse. Once your lines are ceased a case will be logged with Telkom's billing department to waive any fees involved and refund any funds collected.
You can expect a call back during the course of the day to advise further.
Kind Regards,
SDM Team
Thank you for advising us of your query.
We have investigated and can confirm that both devices were collected from you with a request to cancel sent to Telkom. Please note as previously confirmed it takes Telkom 21 business days to process the cancellation, a process that can be started once the unit is received at the warehouse. Once your lines are ceased a case will be logged with Telkom's billing department to waive any fees involved and refund any funds collected.
You can expect a call back during the course of the day to advise further.
Kind Regards,
SDM Team