1 reviews | Active since Apr 2018
Selldirect marketing *****
Last year November 2017 i was FORCED to upgrade my Telkom wireless LTE contract. After consulting Telkom regarding this they said it was not necessary or required to upgrade. After finding this out i called Selldirect to lay a dispute because Telkom cannot help with this apparantly. My dispute after several weeks was finally resolved but not my contract will be put on prepaid so i am left with nothing.
So because of the mistake i now have to phone Telkom and make some sort of arrangement even after Selldirect **** to me over the phone. A company like this should not be allowed to operate. I think this is absolutely ridiculous and if this is who Telkom deals with then i don't think i would use them again in the future.
Thank you for updating us of your query.
We have looked through the investigation conducted and can confirm that the cancellation as requested has been sent to Telkom for processing. Unfortunately, the service provider is unable to recycle your line onto your old contract without affecting your renewal status. It is for this reason that we advise all clients during the point of sale that once the upgrade is initiated, it cannot be reversed.
You can expect a call back from one of our resolution consultants to talk through your options so we can find the best resolution to your query.
We do apologise for any inconvenience caused.
Kind Regards,
SDM Team
Thank you for updating us of your query.
We have looked through the investigation conducted and can confirm that the cancellation as requested has been sent to Telkom for processing. Unfortunately, the service provider is unable to recycle your line onto your old contract without affecting your renewal status. It is for this reason that we advise all clients during the point of sale that once the upgrade is initiated, it cannot be reversed.
You can expect a call back from one of our resolution consultants to talk through your options so we can find the best resolution to your query.
We do apologise for any inconvenience caused.
Kind Regards,
SDM Team
afternoon Matthew,
We are trying to get a hold of you so we can resolve, do you have an alternative number? alternatively, what time can we call you back?
regards,
SDM Team
afternoon Matthew,
We are trying to get a hold of you so we can resolve, do you have an alternative number? alternatively, what time can we call you back?
regards,
SDM Team