Selldirect makes a mistake but no apology or correction

<p>Selldirect sells contracts for telkommobile. I was due for an upgrade and agreed to such via phone with the sell direct consultant. I made it very clear that the date of activation should be 1 May only. The consultant agreed and placed this on file. (A month later Selldirect acknowledged this fact). The devise and nano-sim were delivered on 18 April and immediately activated despite this direct instructions. Our current phone has a micro-sim which was deactivated thus we were cut off from the network. As others mentioned before you cannot get hold of the telephonically or by email. After 3 days of the grid we had to use the M4 Aqua phone which we did not want and intended to sell. (This strategy was discussed with an agreeed to be the consultant). After opening the box we have no change of selling the phone and furthermore we had to pay the 12 days pro-rata on the higher tariff.</p> <p>After a month of trying I got finally hold of the someone at Selldirect and was phoned back by tashreeq achmat. After a 30 min conversation he acknowledged that they made a mistake as the consultant did not tell me about their internal new rule of immediate activation. However no compensation neither an apology!</p> <p> This is the worst customer service pushing a product down your throat at new rules you do not even know about!!</p> <p>Can anyone tell me who I contact at Telkom which deals with contractors who sell their contracts ? This also gives Telkom a bad name.</p>