Selldirect has an indirect way of solving queries

I got a Huawei Y7P(if I am not mistaken) phone on contract around July 2021 through Sell Direct and I was advised that it's a great phone, even better than a P40 said the agent. I ran into issues when I needed to access the Google Play Service, when I called in I was told I use Apps form the Huawei App Store. I restarted, uninstalled the App nothing worked. I then called Huawei who insisted the App was on their App Store to which I responded, yes it's available but has limited functionalities. They said they will send it to their technical team and will call me back. When they returned they advised that the phone doesn't allow Google Play Services and Telkom should have informed me of this before selling me the phone. I approached Selldirect and they arrange for someone to call me and arrange for the collection of the device and cancellation of the contract as they don't do exchanges. They also advised that I'll be refunded for the payments towards the phone, which is now around 3 months or so. While waiting for someone to get back to me about the refund, a debit order gets processed on the wrong date and my bank charges me penalty fees for this. I called in and was advised to send an email with my bank statement and I will be refunded. I sent a mail requesting for both refunds and my emails go unanswered. I called in early Jan and was advised they get back to me as the department was closed for festive. This phone was collected on the 8th of October 2021 and I am still waiting. I called in last week and Nokuhle assured me Jammie would call me right back. Today I called again and I was left hanging for about 7 minutes before a hung up. Any potential clients beware, the helpful people who lure you in, have a way of disappearing once the sale is concluded, tread carefully here.