1 reviews | Active since Apr 2017

14 Aug 2017, 19:20

Selldirect don't deliver on anything

<p>A month ago a telemarketer from selldirect contacted called and offered a mobile contract, which I accepted since I was looking for something for my wife anyway. I spent a good 25 minutes on the phone. The next day a R90 admin fee was taken off my bank account and I was called again and told my phone would be delivered in 7-10 working days. Two weeks later I started calling them and emailing them. The call center basically doesn't work because I am yet to get through to anyone. I got a few meaningless replies via email, and finally someone called me on Saturday. They sounded like they were taking charge of the situation and promised my phone would arrive first thin on Monday. Nothing happened on Monnday, and when he called back and I told him so, I got fobbed off to another person who didn't seem to understand anything that was going on. Please can someone resolve this. I don't want another promise, I want either a phone, or my money back with added reimbur*****t for my time. And I have been waiting a month and pushing to find out what is happening, so I need it now please! </p>

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Replies (1)
Selldirect
Selldirect's reply17 Aug 2017, 12:39
Official

Thank you for advising us of your query.

We have investigated and can confirm that your application was declined by Telkom's credit vetting department due to an outstanding balance. We are therefore unable to carry on with the application as the network will not allow us to activate the line upon delivery.

We see that you have already reversed the debit order so no refund will be processed. Please accept our sincerest apologies for any frustration the situation might have caused.

Kind Regards,

SDM Team