SELLDIRECT - BAD SERVICE

On 29 or 30 Mar 2022 I received a call from Selldirect. I already have an exicsting TELKOM Wi-Fi contract and informed the caller of this fact. I did at the time ask the consultant that because i have an exisiting Wi-Fi router, I required some type of Booster Box item because the reception of the router was intermittant at the front of my house. I was informed by the consultant that no such thing existed but that she could provide me with a mobile wi-fi router (10 gig at R92-00 or there-abouts per month) which i took would be solotion to my issue, (why do one use wi-fi - showmax, netflix, for cellular use) and that is why i wanted it. So the very next day (instead of on the Next Monday as I was informed) they delivered a box to my house, (i was not here, did inform them that i would not be home, only my brother would be), my brother signed for the box. When i got home that evening, i got a call from selldirect to activate the simcard in the new device as i pulled into my yard. I asked them to call back in 10 min, which they did not. I eventually called them after I opened the box because i thought i would require assistance in the assembly of the sim into the device (I did not realise what they meant when they said in the original conversation what the mobile router would look like). Lo and behold when i opened the box i saw the router and immediately realised i already have 2 existing such routers for my laptops when we travel. When they answered i asked would i be able to access showmax and netfilx with this router and was informed no. I then informed the consultant if that is the case i don't want this contract or device at which time i was then told but no i opened it, i cannot returned it. When i asked about the cooling off period (which is 10 days in which you have the option to not take the contract) I was told sorry, i opened the device, they cannot take it back. I logged a dispute call and was told it would take 48 hours for feedback (this was the evening on the 30th) and since weekend was coming it would take even longer. I said fine, but please note that on the following Monday and Tuesday I might not be able to answer my phone because i was flying to Durban to appear in court. The said that they would make a note of that fact and that they would call me. On Wednesday i phoned Selldirect again want the results at which time i was informed they were still busy and would come back to me. So on the next day i get an e-mail informing me that i requested a callback from them. On 11 April i got an e-mail from Selldirect ( one Randall Muller) saying :"The call is your contract if you did not want the router that was mentioned on the call you should have told the agent, please forward pictures of the router box on all four sides". Not sure what happened or who listened when on 30 March I did inform the consultant I don't want this device or contract because it will not help me one bit, it could not perform as i wanted it. My fault, i forgot to send the photos requested. So today on 21 April I get another e-mail from Mr Muller again askfing for photos which i then sent immetiately. Then i get an e-mail saying "As per the attach the device box is broken we can’t collect we can activate the sim card or you can pay us for the full amount of the device R713, please advise which option you want to take." My response back was : "It is just amazing how companies such as yours can go back on their word and the guy on the street simply have to live with it. I was never told that the box cannot be opened, I mean you are told that you have a 10 day cooling off period in case you decide you no longer want the contract. I phoned you on the same freakin’ day I received the box because what I wanted was not what I got. From the start I wanted a booster box and was informed that I could not get it because no such thing exists and the consultant who then helped me told me this wi-fi router would work. How on earth is a person suppose to know what you received and that it is what you wanted if you cannot open the box and have a look. I did not use the device at all. I will pay for this device and destroy it and send it back to them in pieces but I need to warn people against this. Companies treating customers in this manner and getting away with it is unacceptable. I WILL NEVER EVER EVER AGAIN HAVE ANYTHING TO DO WITH SELL DIRECT.