Selldirect and Telkom

Andrea Jacobs from Selldirect phoned me on behalf of Telkom to upgrade my cell phone contract. Everything went well until i received my phone. I wanted a Huawei P20 light, but got the Huawei P Smart instead. So after many phone calls they picked it up eventually. Phoned numerous times to ask if they have received the phone and when can I upgrade my phone. for about a month the same answer: the computer doesn't show that the phone was received by them. Eventually they got it right on the computer. BUT now because Andrea and I upgraded my phone already, my number gets removed from their system. So I get told to go to Telkom store. Another nightmare!!!! They say that they haven't received notification from Dialdirect to say the phone was received back and so I can't upgrade my contract yet. It will take another 21 working days. So I phone after 21 days, still can't upgrade. After many, many, many calls to Telkom on 10210 and 081 180, and the one blaming the other and telling me to phone the other, I eventually get hold of Lindokuhle Nkanga. He agrees with me my contract should not have been cancelled. He even have me the person's name that cancelled it, Sthe Siwela. He promises to sort it out and get back to me. He even gave me his manager's name, Jabulile Malete, so that i can send him and e-mial to say how impressed i am with Lindokuhle Nkanga's service. He even sent me the mail that he sent to Sthe Siwela and Jabulile Malete to find out why it was cancelled and to reinstate my contract. That was on 19 December 2018. I have not heard a word from anyone. I have sent Lindokuhle Nkanga and Jabulile Malete 4 e-mails since with no reply. Twice i got a read receipt that Jabulile Malete opened and read my e-mail. I sent a 5th e-mail this morning. I desperately need my phone reconnected as I am not working and am possibly missing calls from employment agencies. PLEASE HELP !!!!!! This same e-mail will be on *** for Telkom's attention.