Selldirect

I am so disappointed at Selldirect. How do you operate a business by misleading and lying to customers. A consultant called me from Selldirect on behalf of Telkom offering a cellphone deal, knowing I have an existing contract which is expiring,I asked the consultant I want a topup pre-paid contract because I do not want to have a open line. When the phone arrive they had included a estra data contract for which I did not sign up for I been called the call centre and requested for the recordings and they gave me a reference number I'm still waiting for them to come back to me. The talking circles when I ask for the recordings and said that their legal team will listen to the recordings and then decide what to do.