Sell Direct with inaccurate information.

A call centre agent for Sell Direct sold me a contract but supp**** inaccurate information to me. when I asked to confirm the information, the call was dropped. The information I needed confirmation on was the benefits of the contract. It was confirmed:

1. 3000 minutes to Telkom Mobile calls/Telkom Mobile to Telkom landline calls. 2. 500 megs of internet data 3. 2.5gigs of data for social media 4. 50 free sms daily

My query was the 2.5 gigs, is this for all social media interaction. The first agent dropped the call knowing I would not take the contract had she answered the question. The second agent called to do the contract with me and confirmed the 2.5 gigs of data is for all premium social media interaction including whatsapp calls, BBM calls and Viber calls. I concluded the contract telephonically.

Monday 2nd October 2017 my line goes active. I call Telkom to confirm my benefits on the contract and the agent confirmed the 2.5 gigs is not for premium social media interaction but whatsapp, BBM and Viber calls only. This is what I was trying to confirm all along because if I had known this I would never had agreed to the contract!

I was billed for 29th to 30th September 2017 for R34.90 for a phone which I could not use as the line was not active. It only went active on 2nd October 2017. I don't have an issue with R34.90, its the principal that I was billed for something I had no use of during the month of September 2017.

I have since managed t make contact with Sell Direct and spoke to an unprofessional Roxy who cut me off while I was speaking and explaining my issue. I was told the calls will be scrutinized and they will get back to me within 48 hours. If the agent provided inaccurate information, they will collect the phone at no cost to myself. I still await feedback.

I am not interested in this contract as I feel my trust relationship with Sell Direct has been compromised. They clearly don't take queries seriously.