SELL DIRECT ON BEHALF OF TELKOM.. NON DELIVERY OF WHAT THEY AGREED TO

I was contacted by sell direct on behalf of Telkom for a new cell phone contract.

I already have 4 contracts with Telkom direct and no stress.

The sales person offered me one contract with a Samsung j2 core and 100 minutes with 10 gigs etc... For 6 months thereafter one gig a month.

I requested more gigs after 6 months and i would like to take 2 contracts. She was quite excited as I wanted rather 2 contracts.

The original price was R259..

Since i wanted 2 contracts and more gigs after 6 months... She paused a while to check her system and said... I will give you 2 contracts for R159 each and after 6 months you will receive 1 gig plus additional 5 gigs on both contracts for the price of R159 per month.

Wow.. Thats a good deal. I repeated what she told me for reassurance.. And she agreed every time. I requested her to email me the contract details which she didn't.

A week later i receive another call to confirm the 2 contracts and delivery address.

I asked the sales person to repeat to me the contracts i originally agreed to you.. So i repeated the contracts and she agreed. I asked her to email me the agreed upon contract but no email.

I received the 2 packages on the 21 December 2018 and thereafter received a call from sell direct to activate the 2 sims.

I once again asked the sales person regarding the contracts promised to me with 5 additional gigs after 6 months etc.. For R159 per contract.

And she said NO... there is No additional 5 gigs. There is no contract like that.

Well done.. I said to her that i wasn't interested. Rudely.. She said.. No problem, we will pick up the 2 packages. Bye..

I'm upset at the lies.. Inconsistencies.. No emails as promised. Very unprofessional. Very devious.

They should check their recordings of the calls.

I have taken contracts with them before without problems but this time was bad.

I even asked the sales person if I could take total of 4 contracts for that price and she said that we should check and revert to me but.... She didn't.

I'm now sitting with 2 packages with new phones and sim cards not activated.

I'm worried that they will bill me for returning the packages..

Then I WILL CANCEL ALL MY TELKOM CONTRACTS WHICH ARE DUE FOR UPGRADE SOON.

I HAVE IN TOTAL 9 TELKOM SIMS.. I WANTED TO ACTIVATE 2 OF THOSE 9 WHICH ARE PREPAID WITH SELL DIRECT BUT THEY ARE NOT DELIVERING WHAT THEY HAVE PROMISED..