SELL DIRECT NOT SO DIRECT AFTERALL

<p>I was contacted telephonically about 2 weeks ago by SELL DIRECT on behalf of TELKOM. They offered me a 2016 Galaxy A3 package with various benefits on a TELKOM contract. During my conversation with the sales agent, we agreed on the following:</p> <p>1. The phone number I had been using, which was on TELKOM prepaid would swiftly be registered on the contract no problem within 24 hours of me receiving the device.</p> <p> </p> <p>2. He assured me that the company would contact me on the very day I agreed to take up the deal to set up insurance on the device. </p> <p> </p> <p>None of which till this day has been done.</p> <p> </p> <p>I have been trying to call SELL DIRECT to ensure that they adhere to our agreement.</p> <p>They seldom answer their phone and when they did I spoke to one of the consultants. I explained to her that no one has contacted me to set up insurance as promised and unfortunately I was ****** of the device at a business ******* about one week ago. She proceeded to inform me that she could not get a hold of her manager or team leader but she will have a consultant contact me about the matter shortly. It has been 3 days and no one has contacted me. </p> <p> </p> <p>I have been to TELKOM to enquire as to whether or not I can get my number activated since I lost my active sim card during the *******. They informed me they could not sim swap my number until SELL DIRECT registers the contract on their system which they have not done even a week later.</p> <p> </p> <p>I called the activation service at SELL DIRECT and only then did they inform me that their system does not allow them to port my number on to the contract yet I vividly stated that I would ONLYtake up the contract if my original number would be ported. </p> <p> </p> <p>I use my number for business and banking. This has become a great inconvenience to me. They have NO SENSE OF URGENCY and FRANKLY, THEY TAKE THEIR CUSTOMERS FOR GRANTED.</p>