1 reviews | Active since Sept 2015
Sell direct makes a fault now the blame is put on me
<p>I recently bought two Huawei wifi routers through sell direct though it was a Telkom contract where I pay R99 for 5gbs of data for each of the devices. Before they delivered the devices, I requested for a cap of 5gbs to be placed on the devices which I got confirmation of.</p> <p> </p> <p>So my first debit order goes off for the contract and I'm debited R825!! I did not receive an invoice for this amount nor do I understand why two contracts valued at R198 would amount to R825. So I do some investigation and find out that Selldirect did not apply the cap on one of the devices as previously stated to me and I got charged an out of bundle rate which is impossible seeing as I requested for a cap to be put on my account.</p> <p> </p> <p>When I call Sell direct to enquire about why they told me a cap had been app**** from the first month when it infact hadnt, they tell me that it was. So now Telkom and Sell direct dont want to take the blame and I have to suffer by being charged 4 times my months bill in one month!!!</p> <p> </p> <p>I demand a refund from Sell direct as they **** to me about having correctly applying my cap </p> <p> </p> <p> </p>
Good Day Luyanda,
Thank you for advising us of your query, we have looked into it and found the following:
- your lines went active 16.03.16 and 17.03.16 respectively,
- your first bill includes a pro-rated portion of the first month (16/17 - 31.03.16) as well as the full subs for the following month (01.04.16 - 30.04.16)
- we have checked on Telkom's activation system and can confirm that a R0 limit was activated when both lines were activated but have also picked up additional purchases on the account several times during the month
In summary, your lines went active correctly and your billing was pro-rated accordingly which also includes additional spending. Selldirect requested the limits as agreed to but you were still able to purchase additional data. We have escalated with Telkom to investigate. We will contact you shortly to advise further.
Regards,
Selldirect Marketing
Good Day Luyanda,
Thank you for advising us of your query, we have looked into it and found the following:
- your lines went active 16.03.16 and 17.03.16 respectively,
- your first bill includes a pro-rated portion of the first month (16/17 - 31.03.16) as well as the full subs for the following month (01.04.16 - 30.04.16)
- we have checked on Telkom's activation system and can confirm that a R0 limit was activated when both lines were activated but have also picked up additional purchases on the account several times during the month
In summary, your lines went active correctly and your billing was pro-rated accordingly which also includes additional spending. Selldirect requested the limits as agreed to but you were still able to purchase additional data. We have escalated with Telkom to investigate. We will contact you shortly to advise further.
Regards,
Selldirect Marketing