CR
Chief R
1 reviews | Active since Jul 2021
02 Jul 2021, 01:09
Sell direct gave false information and **** to me
My contract was due for upgrade. And an agent called from sell direct telling me about cheaper package according to her. She promise to cancel my old Sim as it was my last month. I was suprised wen i get a huge amount debited into my account. Wen I called telkom I was advised the old sim was never canceled. And on top of dat when I check data bundles received is way less dan I was promised. Sell direct gave me false information. And misleads me. I need you sell direct to listen to the call wen agent was selling me contract. N please calcel my telkom contract ASAP.
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Replies (2)
Selldirect's replyOfficial
05 Jul 2021, 11:09Thank you for advising us of your query.
We have looked into your complaint and can confirm the below:
We reached out to you on 08/04/2021 to facilitate the renewal of your 065******* contract with a MiFi Router @R105.
The following week, 15/04/2021, you were contacted by a new acquisitions consultant to offer you a New Line which would be a sim only application.
You were then contacted by our confirmations department on that same day to confirm the details of the sale before delivery could take place.
Upon delivery on 14/04/2021 you refused delivery of the Router which was sent back to our warehouse un-activated.
Please note, the only active contracts on your profile are 2 sim only contracts, the device application was returned before activation could take place and therefore does not affect your bill.
Kind Regards,
SDM Team
We have looked into your complaint and can confirm the below:
We reached out to you on 08/04/2021 to facilitate the renewal of your 065******* contract with a MiFi Router @R105.
The following week, 15/04/2021, you were contacted by a new acquisitions consultant to offer you a New Line which would be a sim only application.
You were then contacted by our confirmations department on that same day to confirm the details of the sale before delivery could take place.
Upon delivery on 14/04/2021 you refused delivery of the Router which was sent back to our warehouse un-activated.
Please note, the only active contracts on your profile are 2 sim only contracts, the device application was returned before activation could take place and therefore does not affect your bill.
Kind Regards,
SDM Team
Selldirect's reply05 Jul 2021, 11:09
Official
Thank you for advising us of your query.
We have looked into your complaint and can confirm the below:
We reached out to you on 08/04/2021 to facilitate the renewal of your 065******* contract with a MiFi Router @R105.
The following week, 15/04/2021, you were contacted by a new acquisitions consultant to offer you a New Line which would be a sim only application.
You were then contacted by our confirmations department on that same day to confirm the details of the sale before delivery could take place.
Upon delivery on 14/04/2021 you refused delivery of the Router which was sent back to our warehouse un-activated.
Please note, the only active contracts on your profile are 2 sim only contracts, the device application was returned before activation could take place and therefore does not affect your bill.
Kind Regards,
SDM Team
We have looked into your complaint and can confirm the below:
We reached out to you on 08/04/2021 to facilitate the renewal of your 065******* contract with a MiFi Router @R105.
The following week, 15/04/2021, you were contacted by a new acquisitions consultant to offer you a New Line which would be a sim only application.
You were then contacted by our confirmations department on that same day to confirm the details of the sale before delivery could take place.
Upon delivery on 14/04/2021 you refused delivery of the Router which was sent back to our warehouse un-activated.
Please note, the only active contracts on your profile are 2 sim only contracts, the device application was returned before activation could take place and therefore does not affect your bill.
Kind Regards,
SDM Team
CR
Chief R's updateReviewer Update
05 Jul 2021, 13:57I had to call telkom to cancel. Please listen to call from sell direct agent. I was debited even for previous contact that was never cancelled. Please refund the amount taken without my consent. I was told I can't use the old Sim as it will be calnceled. To my surprise I was debited for two full month. i was gona be debited again if I ddnt call telkom to enquire. Please refund my 2 month debited amount. As I was mislead never given right information at 1st.i had to use my airtime to call telkom.
Refund my money
Refund my money
CR
Chief R's update05 Jul 2021, 13:57
Reviewer Update
I had to call telkom to cancel. Please listen to call from sell direct agent. I was debited even for previous contact that was never cancelled. Please refund the amount taken without my consent. I was told I can't use the old Sim as it will be calnceled. To my surprise I was debited for two full month. i was gona be debited again if I ddnt call telkom to enquire. Please refund my 2 month debited amount. As I was mislead never given right information at 1st.i had to use my airtime to call telkom.
Refund my money
Refund my money