Sell Direct Frustrating Customer Experience

Truly embarrassing and the worst experience I've ever had, Telkom must suspend these guys, I received a router about two weeks ago, I was practically told lies about the sim being active within 48-72hrs of which is also ridiculous and I had to constantly call them to find out what's happening with my request/upgrade. Telkom just lost a customer because of this...

Further more we are not treated as consumers as per Consumer Protection Act and looks like these new tele-marketing companies just want to make a quick buck and treat us like garbage. The contact center staff needs to be trained well about customer service and at sell direct it's been taken for granted, they going to lose customers because of this.

Sell Direct isn't Sell Direct without us they must know that deep down their hearts, Nabeweya Majiet teach your staff to sell your product(s) the right way...