Sell Direct: Extremely bad service, using Telkom's name in vain

DO NOT DO BUSINESS WITH THEM. It's shocking how many bad reviews Sell Direct has but they still continue to push the 'bad service' agenda. So I am faced with the same situation most of us are dealing with when it comes to Sell Direct. I am writing this with the hope that someone from Sell Direct will do something and help customers for a change. I have been offered a deal, which I should have known is too good to be true. They have delivered the devices but I've been going up and down with SIM cards that do not work, I've been calling to get them activated many many times with no avail. Other companies do activations much swiftly. Why do customers who engage with Sell Direct have to suffer so much for so long?

Every other agent that I speak to either is too scared to tell me the bad news, wants to sugar coat or just tells me "hold on I am transferring you to activations" then after a few minutes of holding on, they drop the call. They have been giving me excuses, telling me the code for the package I have has expired and I have to wait another week, again. Sell Direct Management needs to be aware that we as customers extremely hate paying for services we are not receiving.

I spoke to a very kind agent named Taslema, who cared enough to give me some information unlike the others. I just hope they did not put the kind lady in a situation where she had to lie to a customer to maintain business. It's just sad that I had to opt for getting less than what was promised to get any movement from their side. If you are reading this, when/if you receive a call from someone saying "I'm from Sell Direct representing Telkom". Just gently hang up the call or kindly tell them you are not interested. Telkom hired Sell Direct to reach out to as many customers as they can for them but all they are doing dragging the Telkom name through the mud.

I am extremely disappointed.