Sell direct cheating their clients

Hi, This is the worst company to ever deal with with broken promise and they do not acknowledge their staff and associated companies mistakes. I had an issue get my phone from them when I had the upgrade. The phone came and the phones within 8 house was just shutting down. I sent the phone to Sell Direct and the phone was lost with their courier people and only after 3 weeks they finally found it and said their was no issue. When the phone was received it had scratches and tea marks on the box and the box was damaged. I again contacted Portia (***) who is supposed to be a senior person but who refused to correspond. She got a Yasmin Williams:*** , to contact me and after their over a week investigations told me that I was lying and that I scratched the phone. I told them that after I received the phone within 3 hours I emailed them the photos and the condition of the phone and they said I have scratched the phone my self. Telkom should think twice about renewing a marketing contract with Sell Direct. The fact is that they have no standards and principle about the way they run the company.