LW
Lorinda W
1 reviews | Active since Mar 2009
25 Jul 2022, 14:04
Sell Direct are ******* and goes against the NCR rules
They phoned me for an upgrade, The agent told me the phone is the newer version of what I have, I then ordered the phone. When it got here, it was a much smaller phone, I followed the rules and tried to send it back and cancel the agreement. Randal from Selldirect dismissed me completely and activated the sim after I told him not too, I do not want this phone and I am now being billed for this phone against my authority. It is a HUGE mistake for Telkom to be in business with this company. I am lodging a complaint with registrar also as nobody wants to assist me.
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Replies (2)
Selldirect's replyOfficial
25 Jul 2022, 15:47Thank you for advising us of your query.
We can see on the system that the sales call was found to be above board, the consultant who assisted you with the sale advised you of all mandatory disclosures in accordance with the CPA.
The reason the cancellation without termination fees was rejected is due to the damage sustained on the device box while it was in your possession.
You may of course proceed with cancellation which would include the cost of the damaged device in accordance with the CPA.
You can await a call from one of resolution specialists to confirm a resolution.
Kind Regards,
SDM Team
We can see on the system that the sales call was found to be above board, the consultant who assisted you with the sale advised you of all mandatory disclosures in accordance with the CPA.
The reason the cancellation without termination fees was rejected is due to the damage sustained on the device box while it was in your possession.
You may of course proceed with cancellation which would include the cost of the damaged device in accordance with the CPA.
You can await a call from one of resolution specialists to confirm a resolution.
Kind Regards,
SDM Team
Selldirect's reply25 Jul 2022, 15:47
Official
Thank you for advising us of your query.
We can see on the system that the sales call was found to be above board, the consultant who assisted you with the sale advised you of all mandatory disclosures in accordance with the CPA.
The reason the cancellation without termination fees was rejected is due to the damage sustained on the device box while it was in your possession.
You may of course proceed with cancellation which would include the cost of the damaged device in accordance with the CPA.
You can await a call from one of resolution specialists to confirm a resolution.
Kind Regards,
SDM Team
We can see on the system that the sales call was found to be above board, the consultant who assisted you with the sale advised you of all mandatory disclosures in accordance with the CPA.
The reason the cancellation without termination fees was rejected is due to the damage sustained on the device box while it was in your possession.
You may of course proceed with cancellation which would include the cost of the damaged device in accordance with the CPA.
You can await a call from one of resolution specialists to confirm a resolution.
Kind Regards,
SDM Team
LW
Lorinda W's updateReviewer Update
25 Jul 2022, 15:57Not The situation, I think it was more of Randall, the manager, and apparently, the only manager just did not want to assist, you are welcome to go and have a look at the pictures.
This device was not even turned on.
And please explain why the sim was activated after I explicitly told Randall not to? That probably is your right too? and the consumer has no right at all? What about the communication that Randall did not send me the information I requested? or do I as consumer not have the right to request and get information? And SellDirect can just keep on undermining the consumer and make us all out as *********?
The box was opened there was absolutely no damage, the box was merely opened to see the device. I even have the photo's I am continuing with my complaint to the NCC.
IF not the NCC then I will direct it to Randall that has no regard for consumers, the consumer protection, and also the lack of service.
Thank you for the reply, but it has been logged with the NCC as Randall told me to go right ahead.
I have also directed this complaint against Telkom.
Thank you
This device was not even turned on.
And please explain why the sim was activated after I explicitly told Randall not to? That probably is your right too? and the consumer has no right at all? What about the communication that Randall did not send me the information I requested? or do I as consumer not have the right to request and get information? And SellDirect can just keep on undermining the consumer and make us all out as *********?
The box was opened there was absolutely no damage, the box was merely opened to see the device. I even have the photo's I am continuing with my complaint to the NCC.
IF not the NCC then I will direct it to Randall that has no regard for consumers, the consumer protection, and also the lack of service.
Thank you for the reply, but it has been logged with the NCC as Randall told me to go right ahead.
I have also directed this complaint against Telkom.
Thank you
LW
Lorinda W's update25 Jul 2022, 15:57
Reviewer Update
Not The situation, I think it was more of Randall, the manager, and apparently, the only manager just did not want to assist, you are welcome to go and have a look at the pictures.
This device was not even turned on.
And please explain why the sim was activated after I explicitly told Randall not to? That probably is your right too? and the consumer has no right at all? What about the communication that Randall did not send me the information I requested? or do I as consumer not have the right to request and get information? And SellDirect can just keep on undermining the consumer and make us all out as *********?
The box was opened there was absolutely no damage, the box was merely opened to see the device. I even have the photo's I am continuing with my complaint to the NCC.
IF not the NCC then I will direct it to Randall that has no regard for consumers, the consumer protection, and also the lack of service.
Thank you for the reply, but it has been logged with the NCC as Randall told me to go right ahead.
I have also directed this complaint against Telkom.
Thank you
This device was not even turned on.
And please explain why the sim was activated after I explicitly told Randall not to? That probably is your right too? and the consumer has no right at all? What about the communication that Randall did not send me the information I requested? or do I as consumer not have the right to request and get information? And SellDirect can just keep on undermining the consumer and make us all out as *********?
The box was opened there was absolutely no damage, the box was merely opened to see the device. I even have the photo's I am continuing with my complaint to the NCC.
IF not the NCC then I will direct it to Randall that has no regard for consumers, the consumer protection, and also the lack of service.
Thank you for the reply, but it has been logged with the NCC as Randall told me to go right ahead.
I have also directed this complaint against Telkom.
Thank you