sM
sharleen M
1 reviews | Active since Jul 2012
23 Sept 2015, 12:32
Sell Direct are ******
Utterly Disgusted: SellDirect are not to be trusted,after they responded to my first hellopeter complaint they said someone will contact me shortly and its 5 days later and no one has contacted me. I called Telkom and they informed me that the device was activated on the 09 September 2015, without my consent as I requested selldirect not to activate this device becuase they changed their package offering to me(breach of contract). Telkom has informed me that they will debit my acount for the subscription and they will charge me for cancellation, which i refuse as I did not request this service in the first place. I am taking this matter to my lawyers and the consumer protection office.
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Selldirect's replyOfficial
23 Sept 2015, 13:52Hello sharleenmoyo,
Thank you for bringing this to our attention.
We have looked into your application and as per our system the facts are these:
You agreed to the package on the 12th of August, it was delivered to you on the 19th of August and verbal activation was done on the 24th of August. We attempted to process your activation on the 25th but could not due to an error on your end.
We waited for confirmation on your end that the error had been resolved and by the time we received said confirmation, the deal had expired.
You were contacted by our sales consultant on the 4th of September and advised of the change in packages and were activated on the package you are currently using.
We have escalated with the Disputes Department as we need to evaluate the second call you received from the consultant.
You will receive a call from the Disputes Consultant by COB today to advise further.
Kind Regards,
SDM Team
Thank you for bringing this to our attention.
We have looked into your application and as per our system the facts are these:
You agreed to the package on the 12th of August, it was delivered to you on the 19th of August and verbal activation was done on the 24th of August. We attempted to process your activation on the 25th but could not due to an error on your end.
We waited for confirmation on your end that the error had been resolved and by the time we received said confirmation, the deal had expired.
You were contacted by our sales consultant on the 4th of September and advised of the change in packages and were activated on the package you are currently using.
We have escalated with the Disputes Department as we need to evaluate the second call you received from the consultant.
You will receive a call from the Disputes Consultant by COB today to advise further.
Kind Regards,
SDM Team
Selldirect's reply23 Sept 2015, 13:52
Official
Hello sharleenmoyo,
Thank you for bringing this to our attention.
We have looked into your application and as per our system the facts are these:
You agreed to the package on the 12th of August, it was delivered to you on the 19th of August and verbal activation was done on the 24th of August. We attempted to process your activation on the 25th but could not due to an error on your end.
We waited for confirmation on your end that the error had been resolved and by the time we received said confirmation, the deal had expired.
You were contacted by our sales consultant on the 4th of September and advised of the change in packages and were activated on the package you are currently using.
We have escalated with the Disputes Department as we need to evaluate the second call you received from the consultant.
You will receive a call from the Disputes Consultant by COB today to advise further.
Kind Regards,
SDM Team
Thank you for bringing this to our attention.
We have looked into your application and as per our system the facts are these:
You agreed to the package on the 12th of August, it was delivered to you on the 19th of August and verbal activation was done on the 24th of August. We attempted to process your activation on the 25th but could not due to an error on your end.
We waited for confirmation on your end that the error had been resolved and by the time we received said confirmation, the deal had expired.
You were contacted by our sales consultant on the 4th of September and advised of the change in packages and were activated on the package you are currently using.
We have escalated with the Disputes Department as we need to evaluate the second call you received from the consultant.
You will receive a call from the Disputes Consultant by COB today to advise further.
Kind Regards,
SDM Team