****MED - sim only deal that SELLDIRECT activated without my consent

Why do I have to battle to cancel a so called contract when my recorded conversations with your consultants at SELLDIRECT expressly tell you that I do not want to activate the sim card and your consultant Fatima confirming that it was not active and I can cut up the sim card as no device was delivered. I exercised my rights to cancel in the 5 day cooling off period, as per your booklet. SELLDIRECT , you are putting the company name of TELKOM in disrepute by selling their products. Your consultants and company SELLDIRECT give all marketing companies a bad name. As per all of my telephonic conversations with your SELLDIRECT consultants, I was reminded that all calls are recorded for record purposes and therefor I would like to direct you to the various calls as detailed here below to cancel this so called contract to avoid further action. I wish to have the TELKOM sim only data line CANCELLED as I made contact with marketing company SellDirect on 02 November 2021 at 08.04am , and I spoke to Fatima , who confirmed that the sim had not been activated and I advised then that I no longer wanted the deal and she advised that I could cut up the sim card and the deal/contract was voided in their system. You SELLDIRECT need to urgently contact TELKOM to rectify this matter within the next 3 working days and that my Telkom account will be corrected by means of your communication with them to remove the cancelled sim only deal that you activated without my consent when you actually were instructed to cancel it.

More info regarding this "sale" to me. 1.When the original sales call was placed to me on 27 October at 14.40pm, the sales agent was Diangelo, she pitched the deal which I had been looking at as far as an upgrade is concerned. I was advised this deal was not an upgrade but a new contract. This seemed strange but as long as it appeared on my existing Telkom account and not separate, I accepted it. I advised her that I was not interested in activating nor using the sim plan until December when my other contract would expire. I also did not want to be paying double and she guaranteed me that I would only be paying my first instalment end December. This was a clear misrepresentation as this has appeared on my November account to be settled end November. I actually knew that something like this would happen. 2.This was a sim only data deal. In the courier bag that the sim was sent to me, it contained a leaflet from Sell Direct and it indicates a 5 day cooling off period, and its applicable as long as the sim card is not activated. As far as I am concerned, I exercised my right by calling in to you SELL DIRECT on 02 November - I did not want to activate the sim and was no longer interested in your deal. 3.The sim was delivered much earlier than advised as well - they said 5 to 7 working days and this was delivered to me on Friday, 29 October. At 12.03pm, I was then called by your Sell Direct consultant called Zulpha and she was rather insistent to have me activate the sim card. I told her that I was not interested in activation and I would call back when I was ready and I only wanted to do this end November early December to prevent or avoid any charges that may occur. Zulpha said that she would hold on to activation and only send the instruction on Tuesday 02 November to get it done. This, now I see was not the case as you have activated the sim card and I am now being billed for said cancelled non activated sim contract. I also asked Zulpha to confirm that I would only be paying my first instalment end December and she advised that that was correct. I tried to call at 4pm on Friday 29 October, to speak directly to Zulpha but she was now not available.

4. It was long weekend and on Tuesday ,02 November 2021 at 08.04am , I called and spoke to Fatima , who confirmed that since the sim had not been activated and I advised then that I no longer wanted the deal, she advised that I could cut up the sim card and the deal/contract was voided in their system. I also advised her that I felt cornered by Zulpha on Friday as she was very insistent that I activate the sim where I was not happy to do that.

I dont have this sim card as I followed SELLDIRECT Fatima's instructions and have destroyed it. It was not difficult to follow that instruction.