VQ
Vuyo Q
1 reviews | Active since May 2022
16 Aug 2022, 23:10
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I had made a purchase of an IPhone 11 128G, but instead I received 68G. Immediately after I found out I had queried to Selldirect regarding this and they advised to send me an email with the recording with of the call I had with their agent when I made the purchase. It’s been now over 4 months and they keep giving me the runaround. This has not been resolved. I have even requested for a deadlock letter and it’s been over 2 months with no response. I am paying for the wrong phone. They now place me on a long hold every time I call. And when I request to speak to a manager they always say no manager is available.
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Selldirect's replyOfficial
17 Aug 2022, 11:35Thank you for advising us of your query.
Our Client disputes department investigate and found that the agent offered you a number of different devices with various specifications and the correct device was delivered to you.
We also received your request to have the call recordings sent to you and after you had confirmed a few times that the email had still not been received, another email was sent to your wife's email account.
Please check either your spam or Junk folders on the respective email for the requested call recordings.
You can expect a call back to follow up and confirm receipt of the call recordings.
Kind Regards,
SDM team
Our Client disputes department investigate and found that the agent offered you a number of different devices with various specifications and the correct device was delivered to you.
We also received your request to have the call recordings sent to you and after you had confirmed a few times that the email had still not been received, another email was sent to your wife's email account.
Please check either your spam or Junk folders on the respective email for the requested call recordings.
You can expect a call back to follow up and confirm receipt of the call recordings.
Kind Regards,
SDM team
Selldirect's reply17 Aug 2022, 11:35
Official
Thank you for advising us of your query.
Our Client disputes department investigate and found that the agent offered you a number of different devices with various specifications and the correct device was delivered to you.
We also received your request to have the call recordings sent to you and after you had confirmed a few times that the email had still not been received, another email was sent to your wife's email account.
Please check either your spam or Junk folders on the respective email for the requested call recordings.
You can expect a call back to follow up and confirm receipt of the call recordings.
Kind Regards,
SDM team
Our Client disputes department investigate and found that the agent offered you a number of different devices with various specifications and the correct device was delivered to you.
We also received your request to have the call recordings sent to you and after you had confirmed a few times that the email had still not been received, another email was sent to your wife's email account.
Please check either your spam or Junk folders on the respective email for the requested call recordings.
You can expect a call back to follow up and confirm receipt of the call recordings.
Kind Regards,
SDM team