Salesdirect Marketing - bad product

1. They called to offer Telkom contract. 2. Towards end of conversation, asked if I wanted to purchase other products, which I did - 2 X earbuds. 3. My account was immediately debited of R500 - cost of 2 earbuds 4. Received earbuds 7 June, but immediately noticed they weren't working as per instruction manual. 5. Notified Selldirect immediately, 7 June, about my concern - they promised to call back, which didn't happen. 6. Called them 8 June, and was asked to send WhatsApp message including video on problem - which I did. 7. Their response was that I must do a trial & error by testing battery power - 8 June. 8. My response on 8 June - if it doesn't work according to instruction manual, then I don't want to keep items, therefore they must collect it. 9. 8 June - they confirmed items will be collected on Friday, 9 June 10. 8 June - I provided details of collection point ,& time. 11. 9 June - I sent reminder of collection point & cut off time. 12. 9 June - they went to collect in home address instead of work address, 13. 9 June - sent WhatsApp to raise concern about collection at wrong address. 14. 12 June - received confirmation that parcel will be collected today. 15. 12 June - called/sent WhatsApp to raise concern about the delay in collection as my cutoff time is 4pm. Also raised a concern that products have been with me for 6 days now, therefore I'm worried about payment of refund 16. 12 June - parcel has just been collected @ 16h34, reference number was provided.

I'm very unhappy with the

a. products received (earbuds) which didn't function - AS PER INSTRUCTION MANUAL.

b. I shouldn't struggle to operate the products. Products must perform according to manual spec.

c. I can't pay for products that act contrary to instruction manual. E.g. I took out a contract with MTN for a OPPO phone which came with earbuds. Earbuds performed exactly as per manual instruction, there was no trial and error to get product to work.

d. Bad customer service - no callback after I raised concern about products not functioning as per manual

e. Bad customer service - delay in collection.

Request:

Please refund my money back - and it must reflect within 2 days, just like it was debited within 2 days of finalizing sale telephonically.

Kind regards Andiswa