1 reviews | Active since May 2018
Ripping pensioners off
So you call my father in law that is 73 hard of hearing . He is just saying yes but does not hear a word. You send him 2 mifi routers and a cell phone. After cancelling this and you arrange for collection no one pitched. He waited the whole day. But that isnt all. You cancell his current sim cards wich he is paying for and now it is his problem to re activate it. This month he has to pay a huge bill for these mifi's. Because this is cancelled your telesales are rude to him. Sort this out please. + ********** 6617
Thank you for advising us of your query.
We investigated the sales call and can confirm that your father in-law was contacted to upgrade 3 of his lines which were due for an upgrade. He consented to the upgrades and delivery took place. Upon confirmation of delivery, the renewals were processed hence the bill. All devices were collected on Monday 07/05/18 once the client's cancellation request was received. Once all devices are received at the warehouse we will forward the client's CPA cancellation to Telkom who will have the lines ceased.
Kind Regards,
SDM Team
Thank you for advising us of your query.
We investigated the sales call and can confirm that your father in-law was contacted to upgrade 3 of his lines which were due for an upgrade. He consented to the upgrades and delivery took place. Upon confirmation of delivery, the renewals were processed hence the bill. All devices were collected on Monday 07/05/18 once the client's cancellation request was received. Once all devices are received at the warehouse we will forward the client's CPA cancellation to Telkom who will have the lines ceased.
Kind Regards,
SDM Team
Thank you for following up.
We have listened to the call recordings and can confirm that you were advised that only once the devices are received at the warehouse, cancellation will be sent to Telkom who resolve all cancellation cases within 21 business days. Upon cancellation, any fees involved will be waived and credits passed for any deductions barring any use of benefits.
I hope all is in order.
Kind Regards,
SDM Team
Thank you for following up.
We have listened to the call recordings and can confirm that you were advised that only once the devices are received at the warehouse, cancellation will be sent to Telkom who resolve all cancellation cases within 21 business days. Upon cancellation, any fees involved will be waived and credits passed for any deductions barring any use of benefits.
I hope all is in order.
Kind Regards,
SDM Team