RETURN OF ROUTERS

Our two routers were delivered on 01 February 2018. We then found a better deal through Telkom direct, and then contacted Sell Direct on 02 February 2018 via email and phone calls to the number ********** to return and cancel the two routers. Phone calls were never answered or we were cut off. A lady did call 05 February 2018 whereby we stated we wanted to return and cancel the items. She said she would get the Sales Consultant Alfredo who sold us the items to call us back as she could not process the cancellation request. However we are still waiting for him to phone us back. I have sent about ten emails 6 February 2018 and still no response. Sell direct have to be one of the worst for customer service and after sales service. There call center number seems to only work when they try contact you and sell you items. we would like to return these items as we DO NOT WANT THEM.