1 reviews | Active since Jul 2011
Return of goods within 5 working days but no confirmation and continued billing
<p>Hi. I returned the unopened package I had received within 5 working days cooling-off period in May 2017. It was picked up by your courier service. I have followed up with Gabriel and with other email addresses - Gabriel always states he is awaiting feedback or confirmation and I had no no success with the tel lines and query email addresses. I have been billed for three months now. It is really frustrating.</p>
Thank you for advising us of your query.
Please note your line has been successfully migrated to prepaid with a case logged with Telkom billing to waive all fees involved and provide you with a refund.
you can expect a call during the course of today to provide you with the case number for the refund.
Please accept our sincerest apologies for the delay.
Kind regards,
SDM Team
Thank you for advising us of your query.
Please note your line has been successfully migrated to prepaid with a case logged with Telkom billing to waive all fees involved and provide you with a refund.
you can expect a call during the course of today to provide you with the case number for the refund.
Please accept our sincerest apologies for the delay.
Kind regards,
SDM Team
Thank you for the prompt response. I will check the Telkom billing.
Thank you for the prompt response. I will check the Telkom billing.