TS
Tshego S
1 reviews | Active since Dec 2013
17 Jun 2015, 09:52
Received phone and sim but unable to activate sim
I accepted a cellphone contract with sell direct over the phone and was told I would receive the phone in ten days, the consultant I spoke to was Tasmeeha and she assured that the sim card would be activated. When I received the package everything was there except the sim did not have a number. When I tried to call Selldirect it just kept ringing. Now I'm stuck with a phone I can't use
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Selldirect's replyOfficial
17 Jun 2015, 10:02Hello Pepper88,
Thank you for bringing this to our attention.
We have looked into your query and the delay was because the couriers only sent us proof of your delivery on the 16th which was on a public holiday.
You have already spoken to an Activator and we can confirm that your line will be active within the next few hours.
Apologies for the delay in activation.
Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
We have looked into your query and the delay was because the couriers only sent us proof of your delivery on the 16th which was on a public holiday.
You have already spoken to an Activator and we can confirm that your line will be active within the next few hours.
Apologies for the delay in activation.
Regards,
Selldirect Marketing
Selldirect's reply17 Jun 2015, 10:02
Official
Hello Pepper88,
Thank you for bringing this to our attention.
We have looked into your query and the delay was because the couriers only sent us proof of your delivery on the 16th which was on a public holiday.
You have already spoken to an Activator and we can confirm that your line will be active within the next few hours.
Apologies for the delay in activation.
Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
We have looked into your query and the delay was because the couriers only sent us proof of your delivery on the 16th which was on a public holiday.
You have already spoken to an Activator and we can confirm that your line will be active within the next few hours.
Apologies for the delay in activation.
Regards,
Selldirect Marketing