R M ROBERTS // SELL DIRECT (TELKOM)

Please can you help me. During the last two week of December I was contacted by ' salesperson of Selldirect( TELKOM) , selling me a ROUTER for use in my house in Sedgefield. I was told that it will only be R138.00 per month. I discussed it with my husband and the deal was done. On 6 January 2020 a router was delivered at my work with a sim card. I phone Selldirect on *** to go through the steps to activate the sim card in my router, which was done in Knysna and it worked. On arrival at my house the same day the router was not working and a notice "NO SERVICE" appeared on the device. I phoned Selldirec (TELKOM) t and they reckoned that the sim card was faulty and a new one will be delivered to me. A few days later a new sim card was delivered at my work in Knysna and again was activated. Again at home in Sedgefield "NO SERVICE". I phone Selldirect again directly and only then I was told by the salesperson that Sedgefield had no COVERAGE and that they will cancel my agreement with them and collect the ROUTER as soon as possible.

The exact is not known now because I am at home and all documents are at my work in Knysna but it was collected if I am not mistaken by 17 January 2020. At the end of the month just over R500 was debited against my account, I phoned Selldirect again and asked them why did they took that amount of money from my account and they said they collected the ROUTER and as soon as it is received back in stock they will refund all the money to me. I never use the device for a second. Every month so far more than R500 is taken from my account for I don not know what reason. They device was ONLY R138.00 PER MONTH. Why R500 plus taken from my account.

I have two cellphones with TELKOM for my grandchildren on 1 contract, that is R598.00 per month which is fine.

I just received a notice from TELKOM. Dear Mobile customer. Your balance for account number *** IS R1762.69 THIS MONTH WHICH WILL BE DEDUCTED VIA THE MONTHLY DEBIT ORDER.

I have no idea what is going on I spoke to Selldirect at the end of February and was told that the device is back in stock and that a refund will be made soon to my account.

Please can you assist me with this query I really do not have the money to pay.

Kind regards