AN
Arnaud N

1 reviews | Active since Aug 2019

23 Aug 2019, 16:55

****py service.

They will phone you 5 times a day to get money out of you. But after that you will not hear from them again, even if they promised to call you the next day. So took it upon myself to call them again. And again. And again. And again and so on. When I did get through I asked who I can speak to to complain. I never got an answer. I guess I was put on hold. Eventually the call was dropped. I called approximately 10 times. Put on hold for times, and the calls dropped 4 times. When I called the previous day reception told me they will call me the next day. I asked why the next day as I called them now. I was told they are busy.They will call me the next day. I am still waiting. But wait. Let's back up a bit. Who tells their customers they are too busy to attend to them? Selldriect does! What can be more important to do then to speak to your customers?? What?

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Replies (1)
Selldirect
Selldirect's reply26 Aug 2019, 12:02
Official
Thank you for advising us of your query.

We are sorry to find hear that your experience with us has been less than stellar.

In an attempt to improve relations and provide you with a satisfactory outcome, we have escalated your case with our resolutions team.

You can expect a call back during the course of the day.

Please accept our sincerest apologies for any inconvenience caused.

Kind Regards,
SDM