AS
Amelia S

1 reviews | Active since Aug 2015

22 Dec 2015, 14:52

Promises made that were not met

I was phoned by a Selldirect agent about two to three weeks ago telling me what a loyal customer I am to Telkom Mobile and because I am such a loyal customer that they would like to offer me a Huawei 8 inch media pad tablet for R89 a month including 1GB of data per month whereas the normal price of the tablet is R300. I later found out that this is not the case as when I went onto the Telkom website it was R89 for all Telkom customers and not just the loyal ones anyway, to top it all off I recieved the tablet but was not told by the agent that the person delivering the tablet had to RICA the sim card on delivery in order for it to be a contract sim and so that I could recieve my 1GB of data each month so I RICA'd the sim card myself which has now made it a prepaid sim card where I need to buy airtime for it instead of receiving my 1GB of data each month I phone and Phone and phone but you people never answer your phones to sort ut the problem please sort this out as I feel it is unfair of you to expect me to pay R89 for a tablet that is supposed to come with 1GB of data each month and it doesnt

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Replies (1)
Selldirect
Selldirect's reply23 Dec 2015, 10:02
Official
Hello AmeliaStrydom3,

Thank you for bringing this to our attention.

It appears as though there was an error on the system which was escalated with Telkom's support centre for resolution.

You may expect a call shortly from one of our consultants to advise further on the error and assist with a resolution.

Kind Regards,
Selldirect Team