TF
Terence F
1 reviews | Active since Sept 2013
08 Aug 2017, 11:12
Progress of return
<p>Hi </p> <p> </p> <p>Can you please contact me regarding my return to you. I have contacted Telkom and they say they have no record of you sending back the devices and requesting cancellation.</p>
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Selldirect's replyOfficial
10 Aug 2017, 11:09Thank you for advising us of your query.
We have investigated and can confirm that your unit was received at the warehouse and cancellation was requested with Telkom on 26.07.17. Please note it takes Telkom 21 business days to process a cancellation request. Your line was ceased on 04.08.17, one of our consultants will contact you shortly to provide you with the cancellation case number.
Apologies for the delay in feedback.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply10 Aug 2017, 11:09
Official
Thank you for advising us of your query.
We have investigated and can confirm that your unit was received at the warehouse and cancellation was requested with Telkom on 26.07.17. Please note it takes Telkom 21 business days to process a cancellation request. Your line was ceased on 04.08.17, one of our consultants will contact you shortly to provide you with the cancellation case number.
Apologies for the delay in feedback.
Kind Regards,
SDM Team
Best regards,